Do you know Marshall McLuhan? I am sure the answer is “no, never heard of him”. Let me ask you a second question, have you heard or used the term, “global village”? “Of Course!”. Well, what’s the connection?
The good man, a professor, gave this word to the world in his book, ‘The Gutenberg Galaxy: The Making of Typographic Man’. What dear Mr.McLuhan wanted the term “Global Village” to mean, is another story for another time. The term has come to mean that the world has shrunk to a tiny village and we are all interdependent. Be it business, arts, science, commerce or even communication.
The space of communication itself has further shrunk after the internet. Well, who in their wildest creative imaginations could have thought that a cloud has anything to do with the internet! In a way, it has shrunk enough to get the cloud to help us mere mortals conduct business on the ground. Hey, I am not talking about the cloud in the sky. I am referring to cloud computing and its immense benefits in conducting business on the internet.
In the not so very far earlier days, business was done on phones, which is still the case. However, the way all of it happens in the background has changed massively.
These are the days of business on the go. What you need for these times is a hassle free and hands-on approach to making phone calls for your business. Additionally business these days is more online than ever. All the more reason to have phone systems that are online friendly business enablers.
Let’s understand how a Hosted PBX system compliments and completes your business to become your new best friend in business.
An online PBX phone system doesn’t sit in a room occupying all the space. It doesn’t need any of those servers or phone lines. There is no need for dedicated space to host the equipment needed for a conventional PBX system. Like the name says, it’s all online or rather in the cloud as the online version of the PBX is purely a cloud hosted communication set up. You as a business owner just need to tie up with a quality service provider who provides the best of the features possible to run your business.
A business is like a child. It needs money to grow. 50% of your investment in a phone system can be saved by switching to a virtual PBX phone system. The capital expenditure needed to set up a conventional PBX system is huge, which can completely be avoided with a switch over to the online PBX. Instead, you can pump all the money in your business towards its main goals, the things that matters the most.
Businesses today need to be seamless, competitive and current. So does the technology enabling it. A virtual PBX system generally has more features on offer than the business using it can anticipate while signing up. This is a definite advantage over a conventional PBX system in times of need. You as a business owner do not have to set aside time to assess, understand, test and include any features. Instead all this time can be used to focus on your business.
Today is the day and age of a mobile worker. Both in the sense of being able to do work via a mobile phone and also while you are mobile. People work from home, on the road, while commuting and sometimes even when attending to some personal emergency. You as a business owner may have so many such mobile workers who are brilliant at balancing work with all other things in their lives. An online PBX weaves together the work space into mobile working force easily. Your best salesman can connect to the office network via a smart phone, laptop or a tablet. Your customer will never know the difference and you have a happy employee.
Businesses today are extremely dynamic. They grow both horizontally and vertically. Now with the global village funda, businesses also grow spherically! What I mean is, you may be sitting in a remote corner in India and doing business with someone in the North Pole, Vietnam, Rome or even Poland all at the same time. To ease communication in such a dynamic growth phase, all you need to do is add extra IP phones to your service plan, if you are on the online PBX bandwagon. Just imagine the effort needed to gear up a conventional PBX for such a growth. Just the thought sends shivers down my spine.
An online PBX is your dollar store tux that feels like an Armani! Sounds very overstated, but just the gist of it. Some of the features like conference calling, caller ID function, auto attendant and call routing give the image of your business being a very established player. Your customer sure is going to be happy to be attended to with a royal treatment. In addition, you don’t incur any extra costs for such sophisticated features.
Disaster Recovery Friendly
Natural calamities, man-made disasters or threat of terrorist attacks are probably the most dreaded disturbances in a business. The chaos, confusion and the absolute break down of communication that follows any of these disasters is a business owner’s nightmare. Getting back to work as usual takes time in the case of a conventional PBX as the equipment can get damaged. On the contrary, an online PBX will get into action as if nothing happened. Your team of workers can get back to normal business from home or mobile.
If you are a business owner spending your time, money and effort to make it big, then leaving your communication to be handled by extremely good virtual PBX service providers may be one of the best decisions to take. It is faster, efficient, easy to use, less maintenance, improved ease of communication, offers latest features, comes in a budget and gives a super brand image – benefits that are hard to ignore. May be its time for a switch over!